Terms of Use

Welcome to N-Solution. These Terms of Use govern your access to and use of our website (n-solution.org), our services, products, and any related platforms. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Who We Are

N-Solution is a digital technology company registered in the Republic of Benin, with offices in Cotonou. We specialize in web and mobile application development, artificial intelligence solutions, IT consulting, and professional training. When we say "we," "us," or "our" in these terms, we mean N-Solution. When we say "you" or "client," we mean you, whether you are a visitor to our website or a client using our services.

2. Services We Provide

Our services include but are not limited to:

• Design and development of websites, web applications, and mobile applications
• Artificial intelligence solutions including chatbots, data analysis, and automation tools
• IT consulting and digital strategy
• Professional training and coaching programs in software development, AI, and digital skills
• Maintenance, hosting support, and ongoing technical assistance

The specific scope of work for each project is defined in a separate proposal, quote, or contract agreed upon by both parties before work begins.

3. Project Agreements and Scope

Before starting any project, we provide a written proposal or statement of work that outlines the deliverables, timeline, and cost. This document, once signed or approved by both parties, becomes the binding agreement for that project. Any changes to the scope of work after approval may result in adjustments to the timeline and cost, which will be communicated and agreed upon before implementation.

4. Payments and Billing

Unless otherwise stated in a specific project agreement:

• A deposit of 50% of the total project cost is required before work begins.
• The remaining balance is due upon project completion and delivery, before final files or access are transferred.
• For ongoing services such as maintenance or hosting, payments are billed monthly or annually as agreed.
• Training program fees must be paid in full before the start date, unless a payment plan has been arranged.
• All prices are quoted in West African CFA Franc (XOF) unless otherwise specified.
• Invoices not paid within 15 days of the due date may incur a late fee of 5% of the outstanding amount per month.

We reserve the right to suspend or halt work on a project if payments are overdue by more than 30 days.

5. Client Responsibilities

To ensure projects run smoothly, you agree to:

• Provide all necessary content, materials, brand assets, and information in a timely manner.
• Review and provide feedback on deliverables within the agreed timeframes.
• Ensure that all materials you provide (text, images, logos, data) do not infringe on any third-party intellectual property rights.
• Designate a single point of contact for project communication to avoid conflicting instructions.
• Maintain the confidentiality of any access credentials we provide during or after the project.

If content or feedback is not provided within 14 days of our request, we reserve the right to consider the project phase approved and proceed accordingly. Projects that remain inactive for more than 60 days due to client delays may require a reactivation fee.

6. Intellectual Property

Upon full payment of all project fees:

• You receive full ownership of the custom designs, content, and code created specifically for your project.
• We retain ownership of any pre-existing tools, libraries, frameworks, and code components that we developed independently and used in your project. You receive a perpetual, non-exclusive license to use these components as part of your delivered project.
• Third-party software, plugins, or assets used in your project remain subject to their respective licenses.

We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials, including your company name and screenshots of the work. If you prefer not to be featured, please let us know in writing.

7. Training Programs

For our training and coaching services:

• Training materials provided during our programs are for personal or internal use only and may not be redistributed, resold, or published without our written permission.
• Cancellations made more than 7 days before a training start date are eligible for a full refund. Cancellations within 7 days are eligible for a 50% refund or credit toward a future session.
• We reserve the right to reschedule or cancel training sessions due to insufficient enrollment or unforeseen circumstances, in which case a full refund will be issued.
• Certificates of completion are issued only to participants who attend the required minimum hours.

8. Website and Platform Use

When using our website, you agree not to:

• Use our website for any unlawful purpose or in violation of any applicable local, national, or international laws.
• Attempt to gain unauthorized access to our systems, servers, or networks.
• Copy, reproduce, modify, or distribute any content from our website without our prior written consent.
• Submit false, misleading, or fraudulent information through our contact forms or any other communication channel.
• Introduce malware, viruses, or any other harmful code to our website or systems.

9. Warranties and Limitations

We take pride in the quality of our work and stand behind it. However:

• We provide a 30-day warranty period after project delivery during which we fix any bugs or defects in the delivered work at no extra cost.
• We do not guarantee that websites or applications will be compatible with every browser, device, or operating system version, particularly those released after project completion.
• We are not responsible for issues arising from third-party services, hosting providers, domain registrars, or external APIs that are outside of our control.
• Our website content is provided for general information purposes. While we strive for accuracy, we do not warrant that all information is complete, current, or error-free.
• Our total liability for any claim related to our services shall not exceed the total fees paid by you for the specific project in question.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project. This includes but is not limited to business plans, technical specifications, user data, financial information, and any unpublished materials. This obligation survives the termination of any project agreement and remains in effect for 3 years after the last exchange of confidential information.

11. Project Cancellation and Termination

Either party may terminate a project agreement with 14 days written notice. In case of termination:

• You are responsible for paying for all work completed up to the date of termination.
• The initial deposit is non-refundable once work has commenced.
• We will deliver all completed work and materials to you upon receipt of all outstanding payments.
• If we terminate the agreement due to non-payment or breach of terms, all outstanding fees become immediately due.

12. Force Majeure

Neither party shall be held liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, power outages, internet outages, government actions, civil unrest, or any other events that could not have been reasonably anticipated or prevented.

13. Dispute Resolution

In the event of a dispute arising from these terms or any project agreement, both parties agree to first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to mediation in Cotonou, Benin. If mediation fails, the dispute shall be resolved under the laws of the Republic of Benin, and the courts of Cotonou shall have exclusive jurisdiction.

14. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify you through our website or by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Use, or if you need to discuss anything related to a project or service, you can reach us at: